Privacy Policy

Effective Date: May 8, 2026
Zen Massage Therapy LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (Zenspabend.com), book an appointment, or visit our wellness center.

Please read this Privacy Policy carefully. By using our website or our services, you agree to the terms outlined below.

1. Information We Collect

We collect information that you voluntarily provide to us when you book an appointment, fill out intake forms, or contact us. This includes:

• Personal Identification Information: Your name, email address, phone number, and date of birth.

• Payment Information: Credit card numbers or billing details required to process deposits, payments, or cancellation fees. (Note: We use secure, third-party payment processors and do not store your full credit card information on our local servers).

• Health & Medical Information: Information gathered through our mandatory intake forms, including past surgeries, current injuries, medical conditions, and medications. This is collected strictly to ensure your safety during massage and spa treatments.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide Services: To schedule your appointments, tailor your massage or spa treatments to your specific needs, and assign you to the appropriate therapist.

• Communication: To send appointment confirmations, reminders, and responses to your inquiries.

• Processing Payments: To complete transactions for the services or vouchers you have purchased.

• Legal Compliance: To maintain client records as required by the Oregon Board of Massage Therapists (OBMT) and local laws.

• Improving Our Business: To analyze how customers use our website and services so we can improve the guest experience.

3. How We Share Your Information

We treat your personal and health information with the highest level of confidentiality. We do not sell, rent, or trade your personal information to third parties. We only share your information in the following situations:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our business, such as online booking software, payment processors, and email reminder systems. These parties are obligated to keep your information confidential.

• Legal Obligations: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or a request from law enforcement or a state regulatory board.

• Protection of Rights: We may release information when necessary to enforce our Terms of Service, protect our rights, or ensure the physical safety of our staff and other clients.

4. Data Security

We implement standard administrative, technical, and physical security measures to help protect your personal and medical information. Intake forms and client records are stored securely and are only accessible to authorized staff members and your specific massage therapist. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure.

5. Cookies and Website Tracking

Our website, Zenspabend.com, may use "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

6. Third-Party Links

Our website may contain links to third-party websites or services (such as Groupon or social media platforms). We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of any site you visit.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date" at the top. Your continued use of our website and services after any modifications constitutes your acknowledgment of the changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Zen Massage Therapy LLC

Email: zenspabend@gmail.com

Phone: (458) 666-7890

Address: 325 SW Cyber Drive, Bend, OR 97702